Yesterday, Research In
Motion's BlackBerry Service suffered a major outage in Europe, Middle East and
Africa, and the Canadian company has offered an official statement on the
matter.
The
issues affected some of the company's users for several hours, yet it seems
that the problem was not widespread.
In
fact, RIM says that only around 6 percent of the company's customers were
impacted, and that no data loss was observed.
“I want to apologize to those BlackBerry
customers in Europe and Africa who experienced an impact in their quality of
service earlier this morning,” RIM CEO Thorsten Heins stated in an open letter
to users.
“The
BlackBerry service is now fully restored and I can report that no data or
messages were lost,” he continued.
“Up
to 6 percent of our user base may have been impacted. Preliminary analysis
suggests that those customers may have experienced a maximum delay of 3 hours
in the delivery and reception of their messages.”
No
specific info on the cause of the outage has been provided as of yet, but the
company's CEO notes that it is currently investigating the problem to determine
what caused it.
As
soon as details on the matter are available, RIM will make them public, Heins
said.
“We
are conducting a full technical analysis of this quality of service issue and
will report as soon as it concludes. I again want to apologize to those
customers who were impacted today,” he concluded.
For
those out of the loop, we should note that yesterday morning BlackBerry users
in some parts of Europe (mainly those on Vodafone's network) reported issues
with the delivery of BBM messages.
RIM
confirmed soon after that the issue affected customers in Europe, Middle East
and Africa, but was able to fully restore the service in the afternoon.
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